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常见问题

Casino FAQs

1. Getting Started

To play at Luckybet89 real money casino, you need to be at least 18 years old and agree to the casino Terms and Conditions. Although Luckybet89 Casino is accessible anywhere in the world, this does not necessarily mean that you are allowed to gamble with u. Many countries have their own rules for online casino gaming and it is important that you adhere to their rules.

2. How do I start playing at Luckybet89 Casino : www.luckybet89.com ?

You need to register as a member in our website or affiliate’s website and provide valid details and information.

3. Do I need to download any software?

There are 2 options to play, you can play online as long your pc’s Operating system and browsers can support the latest Flash or you can download the application/software provide.

4. I’ve forgotten my username and password. What should I do?
To retrieve your online casino password, please send an email to [email protected] with the following information:
  • Your First Name and Last Name
  • Date-of-Birth
  • Your Bank Name and the last 4 digits of your Bank Account as registered
5. What kind of Casino games does Luckybet89 offer?
Luckybet89 offer a variety of casino games
  • Live Dealer Studio
  • Live Dealer Casino
  • Slot Games
  • Number games as in Keno
  • Sportsbook
6. Where is the Live Dealer Studio located and the Live Dealer Casino take place real-time?
Yes, all the Live casinos takes place real-time
  • The Live Dealer Studio casino is located and licensed in Manila, Philippines
  • The Live Dealer Casino is located and licensed in Bavet, Cambodia
7. What happens if a dealer makes a mistake?
  • If you have noticed a dealer makes a mistake, or mistake in submitting result, please take a screenshot of the current hand
  • Contact our support staff immediately, explained to them what happened and provide your screenshot for documentation
  • If they can determine a mistake have been made, you will be compensated
8. How do I check my recent games and bets?

You can check your recent games after you have login and check in the Member Center and under Game Report or Bet report

9. What if I’m disconnected from the Internet while playing?

Luckybet89 has an integrated mechanism that protects player disconnections. If you get disconnected while in the middle of an online casino game and are unable to reconnect to the online Casino, you will be simple be logged out after a certain period of inactivity.

10. Can bets be reversed or cancelled?
  • In a standard rule bets cannot be reversed of cancelled after beets have confirmed.
  • Bets are reversed or are cancelled in the events of dealer mistakes like submitting wrong results, and member can request to see screen shots or video shots or the actual results from our support staff.
11. Where can I find the Rules of the Games offered by Luckybet89 Casino?

Bets are reversed or are cancelled in the events of dealer mistakes like submitting wrong results, and member can request to see screen shots or video shots or the actual results from our support staff.

12. Why can’t I access the Luckybet89 Casino?
  • This could be due to network issues
  • Please contact our Technical Support for more assistance in resolving this issue
  • The country you reside in may have legal regulations and restrictions pertaining to online gaming.
13. What are the legal requirements to play in Luckybet89 Casino?

Our casino holds legal licenses issued by authorized commissions to conduct online gaming. However, as legal regulations and restrictions pertaining to online gaming vary from country to country, online gaming may be illegal in the country you reside in.

Sportsbook FAQs

1. How do I place a bet in your website Sportsbook?
  • With the unique features that we have introduce to aid you in your betting, you will find betting with us is an effortless task. Firstly sign in to your account, deposit funds into it, and do a Transfer of funds from Casino to Sportsbook
  • Then click on the Sportsbook tab, and you will be auto login to the Sportsbook page
2. What are the sports events that I can bet on?

Our Sportsbook offers a wide range of sports events for you to bet on. While we strive to provide and extensive coverage of all possible sports events, it should be noted that not all events will be available for betting at any point of time.

3. What are the basic betting markets that I can bet on?
Our Sportsbook offers the following list of sports betting markets in sports.
  • 1X2
  • Asian Handicap
  • Correct Score
  • Double Chance
  • First To Start
  • First Goal/Last Goal
  • First Half 1X2
  • First Half Handicap
  • First Half Odd/Even
  • First Half Over/Under
  • Half Time/Full Time
  • Mix Parlay
  • Money Line/Head To Head
  • Odd/Even
  • Outright
  • Over/Under
  • Period Betting
  • Total Goal
4. What is Asian Handicap?

Originating from Asia, Asian Handicap betting ups the thrill and excitement of conventional fixed odds betting by eliminating the possibility of the draw outcome. Asian Handicap is a form of betting that creates a more level betting environment between two mismatched competing teams by giving a “handicap” (expressed in goals or points) to the teams before kick-off. In Asian Handicap, a goal deficit is given to the team more likely to win (i.e. the Favourite) and a head start is given to the team less favoured to win (i.e. the Underdog)

5. How do I change the type of odds used?

You can change the type of odds used in the odds display page for betting markets by just selecting your preferred odds. We provide HK, Indo and Malay odds.

6. What is Live Betting?

Live betting is an exciting form of wagering that allows you to place bets on events that are ongoing at the same time when you are browsing the odds on our website. Odds prices are dynamic with live betting and change in accordance to the course of the actual event, offering doubly the excitement as you get to monitor the event as it plays and at the same time, place bets.

7. Where can I find statistics of an event?
  • For your benefit, our website provides statistical information on events as references during betting. This service however, may not be available for all events that are opened at any point of time. If statistical information is available for a particular event, click on the chart icon located on either the extreme left or right of the odds display page to view the information. If there is no information available for an event, the chart icon will be faded out and you will not be able to click on it.
  • It is important to note that the match statistics are provided for reference use only and should not be relied purely upon for betting purposes.
8. Can I cancel a bet after it has been confirmed?
  • No, you are not allowed to cancel a bet once it has been accepted.
  • Each time you place a bet, you will be prompted to check and confirm the bet before it is processed. At the point of time, you can always click Cancel to abolish the bet. However, once you have acknowledged and confirmed the bet by clicking on OK, your bet is accepted and can no longer be cancelled.
9. How do I know if an event is Live?

Sports events offering live betting are marked by a “Live” tag in the sports menu and Live events are separated by None Live Events.

10. How do I know if my live bet has been accepted?

When placing a bet on live events, your bet is not accepted immediately once you confirm the bet. Instead, there is a slight delay during the processing of your live bet where the status of your bet is kept as “waiting” until confirmed. To check if your live bet has been accepted, click on the Bet List to open up your bet lists. Bets that hae been accepted by our sportsbook site are tagged as “Running”, while bets that pare pending acceptance are tagged as “Waiting” under the status column.

11. Where can I view my pending and running bets?

You can with all pending and running bets by clicking on the Stake Placed button, it will open a window to display all pending and running bets.

12. Where can I view my statements?

You can view all statements by clicking on the Statement button.

13. Why was my bet void?
Your bet may be void due to one or more of the following reasons.
  • Event was cancelled prior to commencement
  • Changes in the event venue
  • Bets were made after the scheduled game has started (except for live betting)
  • Incorrect information (e.g. participant or member of participating team or odds/price) was quote for event
  • Incorrect information was utilized to compile odds
  • Bets were accepted by our sportsbook system in error

Slots FAQs

1. What slot games are available for play at www.luckybet89.com

Our company provides slots games like Hot Game, Video Slots, Classic Slots, Table Games

2. Are the Slots games available to play on Mac Os or Windows Os?
3. If I am disconnected during my play, what happen to my wager?
4. Do I need to download any software?